Overview
Thank you for shopping with us. Because our products are organic, natural, and perishable, we maintain specific guidelines to ensure safety, hygiene, and fairness.
1. Damaged or Wrong Items
- Instant Replacement: We replace items damaged during transit.
- Incorrect Orders: We fix packing errors immediately.
- Proof Required: Photo or video evidence is mandatory.
- Reporting Window: Contact us within 48 hours of delivery.
2. Perishable vs Non-Perishable Goods
- Fresh Items: Fruits, vegetables, and greens cannot be returned.
- Groceries: Oils, flours, and grains are eligible for return.
- Condition: Items must be unopened, sealed, and unused.
- Return Window: Eligible items must be returned within 7 days.
3. Refund Process
- Inspection: We inspect returned items upon receipt.
- Approval: Approved returns trigger an immediate refund.
- Payment Method: Refunds route to your original payment mode.
- Processing Time: Credit reflects within 5–7 business days.
4. Non-Refundable Situations
- Opened Seals: Used or opened organic products.
- Change of Mind: No returns for personal taste preferences.
- Expired Window: Requests made past the reporting deadlines.
- Incorrect Address: Deliveries failed due to wrong customer inputs.
Shipping Returns
- Return Address: Mail your product to: Sector 19, Panvel, Maharashtra 410206.
- Tracking: If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
Contact us at support@raigadagro.com for any questions related to refunds and returns.